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Support
  • Please backup your data regularly.
    To backup, open cpanel, click on the "Backups" icon.
    Click on "Generate/Download a Full Backup".
    Enter your e-mail address and leave other options as is.
    Click on "Generate Full Backup".
    You will receive an e-mail when the backup is complete.
  • To enter your control panel, go to: http://youraccount.co.za/cpanel:
    • To set up a mail account:
      • Click on "Mail".
      • Click on "Add/Remove/Manage Accounts".
      • Click on "Add Account".
      • Fill in details and click on "Create".
    • To work on your files, click on "File Manager" in cpanel:
      • Click on the folder icon, to move to that folder.
      • Click on the folder or file name, to be given actions to perform in the top right-hand corner.
    • To view your web statistics, click on the "Web/FTP Stats" button in cpanel.
      • "Awstats" is good.
    • To set up Joomla 1.5 or another instant website, click on "Fantastico De Luxe".
  • To enter the Joomla administration area, visit http://yourdomain.co.za/administrator.
    • Use the Media Manager to upload images that you want to use in your pages.
    • Images should be uploaded to http://yourdomain.co.za/images/stories/.
    • Download the Joomla 1.5 Quick Start Guide to get going.
  • To access your webmail, go to: http://youraccount.co.za/webmail.
    • "Username:" for example This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
    • "Password:" the password you chose when you set up the mailbox.
  • To set up an e-mail client such as Outlook Express:
    • Under "Internet Accounts", choose "Properties" and add new mail account.
    • "Name:" should be your name.
    • "E-mail address:" is your address, for example This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
    • Under the "Servers" tab:
      • "My incoming mail server is a" POP3 "server".
      • "Incoming mail (POP3):" mail.youraccount.co.za.
      • "Outgoing mail (SMTP):" mail.youraccount.co.za.
      • "Account name:" for example This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
      • "Password:" the password you chose when you set up the mailbox.
      • "My server requires authentication" should be ticked.
    • Under the "Advanced" tab:
      • "Outgoing mail (SMTP):" 26.
      • "Incoming mail (POP3):" 110.
      • Both the "This server requires a secure connection (SSL)" should not be selected.
  • For uploading or working on a large number of files at a time, use an FTP client:
    • Download FileZilla from filezilla-project.org.
    • For hostname enter youraccount.co.za.
    • For username and password, enter your cpanel username and password.
    • You do not have to enter a port number.
  • For futher support, Contact Us .
 
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